Frequently Asked Questions (FAQ'S)

Order Processing
All orders are processed within 1-2 weeks. Please keep in mind that processing times may vary due to order volume, product availability, and other factors. If there’s any significant delay in processing, we will notify you by email.

Order Confirmation
Once your order is successfully placed, you will receive an email confirmation with your order number.

Shipping Information
We offer free standard 10-30 day shipping to Canada and the United States excluding U.S territories on all orders. We do not offer shipping to any other countries at the moment.

Tracking
After your order is shipped, you’ll receive tracking information. If you don’t see your tracking details or order confirmation (for tracked orders), please check your spam folder or reach out to us at rose@thornlessrosehome.com.

Customs, Duties, and Taxes
Please be aware that we are not responsible for any customs fees, duties, or taxes that may be applied to your order. These additional charges are the customer’s responsibility and may vary based on your country’s regulations.

Lost Packages
Once your order is handed over to the carrier, we are no longer responsible for any lost or delayed packages. It is your responsibility to monitor the shipment and contact the carrier if any issues arise.

Order Changes or Cancellations
If you need to change or cancel your order, please contact us immediately at rose@thornlessrosehome.com with your name and order number. Unfortunately, once an order is processed, we are unable to make any modifications or cancellations.

Returns and Exchanges
We do not accept returns or exchanges on any products. If your item arrives damaged, please reach out to the carrier to file a claim.
For broken items, contact us at rose@thornlessrosehome.com with your name, order number, and a photo of the damaged product.

Wholesale and Custom Orders
We offer both wholesale and custom orders. Please email us at rose@thornlessrosehome.com with details of your needs, and we will be happy to assist you.

Still Have Questions?
Feel free to reach out to us anytime at our email rose@thornlessrosehome.com